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	Cert 3 in Information Technology (Support)
Assessment Type	Unit name	Date Due	Weighting	Student Assessment Guide
Assignment 1 (theory test)	Provide Advice to Clients	Week 8	30%	ICAS3031A
Assignment 2 (project)	Provide Advice to Clients	Week 9 - Now overdue!	70%
ICAD4043A_ICAU3019A _20082_KC_v1.doc (project)	Migrate to New Technology	Various (starting wk 12)	100%	ICAU3019A
ICAD4043A_ICAU3019A _20082_KC_v1.doc(project)	Develop and present a feasibility report	Various (starting wk 12)	100%	ICAD4043A
Assignment 1 (theory test)	Manage customer relationships	TBA	30%	ICTCC330A
Assignment 2 (project)	Manage customer relationships	TBA	70%
Where are we up to?	Develop and present a feasibility report Task 2: Identify alternative solutions

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ICAS3031A - Provide Advice to Clients

Check your understanding#1 (Word doc, 49kb)
Task 1 Determine & address Client support issues 1554 (Word doc, 60kb)
hdp_1.ppt (PPT, 440kb) rich text version - hdp_1.rtf (RTF, 130kb)
hdp_2.ppt (PPT, 360kb); rich text format version - hdp_2.rtf (RTF, 152kb)
hdp_3.ppt (PPT, 244kb); rich text format version - hdp_3.rtf (RTF, 36kb)

Help Desk Best Practices

ICAD4043A - Develop and present a feasibility report
Assignment - Project Scenario	NewElectrix.doc
Your brief	ICAD4043A_your_brief.doc	Instructions from your boss.
Tools - Download these resources from NewElectrix:	icad4043a_prelimrep.doc	Benefits analysis report for possible e-commerce applications.
	icad4043a_datafd.doc	Set of data flow diagrams of the existing and proposed systems.
	icad4043a_financials.doc	Financials statement providing current operating costs for NewElectrix.
Glossary of terms	icad4043a_glossary.doc
...	...	...
Task 1: Create a requirements document Resources
Analyse data and document client requirements Notes	icad4043a_task1_notes.doc	Read Me First before attempting the exercises
Exercises	icad4043a_task_1_ex.doc	Now that you've read the notes, try these activities.
Task 2: Identify alternative solutions
Notes	icad4043a_task2_notes.doc	Read Me First before attempting the exercises
Exercises	icad4043a_task2_activities.doc	Now that you've read the notes, try these activities.
Task 3: Examine alternative solutions against constraints
Notes
Exercises
Task 4: Produce a feasibility report
Notes
Exercises